Shipping policy
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Shipping policy

Unless otherwise stated build time is 4-6 Weeks. European Delivery time is 5 business days and International deliveries are 5-10 business days, this is on top of the stated build time. Delivery is to the apartment building, this means you will need to assist with getting the delivery into your apartment if it is not on the ground floor. If this is an issue we can discuss a premium service which includes delivery into your home and installation which, depending on delivery location starts from an additional 50€.

Delivery time is on top of build time and is usually 3 to 5 business days. We make it our goal to deliver orders on time to the deadline or sooner if possible. All pieces are delivered flat packed to make delivery easier and more cost effective. At home, the assembly is always straight forward with holes predrilled and minimal tools required. All in all, putting the table together will take you 5-10 minutes and a bed frame 10-20 minutes, just get in touch if this is something you would like to discuss.

Please be aware we run a small business which means each of us to take responsibility for many roles in the business. This means emails can take a day to answer. However, if it’s really important I am always available on the telephone number below.

 

We offer Premium Shipping and Faster Build Times

Write to us if you want premium shipping, expedited build time and the following.
Set the day or delivery?
Delivery time slot allocated inside 3-hour time window.
Optional delivery white glove service with 2 person installation
Optional expedited build time
Packaging
Packaging is the key to ensure products are always received in top condition. All Wood items are packaged in wooden boxes to ensure absolutely no damage. On top of this, all items are insured against damage. We use DHL Express, DPD and Haulage Companies to ship throughout the World.

 

Insured Delivery

All Items are insured to the value of the item.

All pieces are handmade and variations in the metalwork and wood characteristic are to be expected. Wood grain and colour vary from table to table as in from tree to tree. All of our wood is, when possible, locally sourced and sustainable, and every piece is custom made, by hand, in our workshop. We strive to create beautiful furniture that will enrich your everyday life and last for generations.

 

Delivery

In case of damage please keep the packaging and documents to the package and product.

Any damage must be reported within 24 hours of receipt of the package.

Even though we work with utmost care, it can happen that an order is mixed up, was packed incorrectly or some other assistance is needed. If you have any questions or comments, please do not hesitate to contact us as right away and we will do our very best to fulfil your needs. Whatever happens, we want only 100 %, satisfied customers!

Should you have any questions or ideas then get in touch, I’d love to hear from you.