Returns and exchanges
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Returns and exchanges

RETURNS AND EXCHANGES INFORMATION

Refunds are done on a case to case basis. All packaging must be kept to help with claiming Insurance. Pictures help any claim.

Standard items can be returned within two weeks of delivery, that is items ordered direct from the shop without any alterations to sizes, colour or design. Custom sizes and new customized orders cant be returned unless there is a fault with the piece or the are delayed for more than 60 days.

In case of damage please keep the packaging and documents to the package and product. Any damage must be reported within 24 hours of receipt of package.

 

THE FOLLOWING ITEMS CAN’T BE EXCHANGED OR RETURNED

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Custom or personalised orders, items on sale.